At GWN Pet Care, we take the safety and health of your pet very seriously. -If your pet becomes sick or injured while in our care, we will immediately contact you and provide whatever medical attention is necessary. We will also consult with your primary veterinarian when needed. -In the case that an emergency arises where your pet will need to seek immediate medical care, your pet will be taken to the closest 24/7 vet hospital. Animal Emergency Clinic of the Fraser Valley 6325 204 St #302, Langley City, BC V2Y 3B3 We will follow all necessary treatments given by the vet to care for your pet after they return to our care.

At GWN Pet Care, we understand that pet parents can't always be available in the event of an emergency situation. That's why it's important to provide us with an emergency contact who can be reached in the event of a medical emergency or other urgent situation. Having an emergency contact on file ensures that your pet will receive the care they need in the event you are unavailable.

Your emergency contact should be someone who is available 24/7 and can pick up your pet in case of emergency(local). This person should also have your pet’s health records and be familiar with your pet’s daily care routine. We recommend that you provide us with two emergency contacts, so that we can reach out to someone if your first contact is unavailable.

Veterinary costs incurred during pet care visits are not covered by GWN Pet Care. It is the pet owner's responsibility to pay all veterinary expenses directly to the veterinarian prior to returning the pet to us. For those without phone service or staying long-term, we may require credit card information on file. In circumstances when we can't reach the owner, their emergency contact(s) or when we are unable to confirm the owner's preferred action due to limited time and life-saving decisions, GWN Pet Care will only authorize veterinary care up to the maximum amount specified by the pet owner on their individual animals' 'Time to Pet' profiles.

Yes, GWN Pet Care services are still available during the COVID-19 pandemic. We have put in place additional safety measures and protocols to ensure the health and safety of our clients and staff. These include enhanced sanitization protocols, contactless drop-off and pick-up, and social distancing measures. Please contact us for more information.

Interactions with Customers / Social Distancing Measures Clients and staff are required to wear a mask Clients are to fill out a Covid-19 assessment, a maximum of 24 hours before drop-off time (Located at the bottom of this page, and will be sent in an email prior to the visit) All pickups/drop-offs are to occur at the front door of the house, and proceed as follows;​ Remain in your vehicle until you see a staff member​ approaching the gate Have ONE person from your family exit the vehicle and place your animal and their belongings on the table in front of the gate. Return back to your vehicle and wait for a staff member to collect your animal and their belongings Sanitization of Customers Items Upon Arrival / Departure​​ We will be sanitizing the available surfaces of your animal's belongings upon arrival. Spray and wipe with a safe and mild bleach solution Thorough rinse and wipe down with water Spray and wipe down with a 1:1 vinegar:water solution Left to air dry

When We Enter Clients Home Clients and staff are required to wear a mask while indoors Staff will use hand sanitizer after leaving their vehicle and before entering the clients home Staff will use their own equipment when necessary

Meet & Greets Most meet & greets will all now be performed by appointments only; to maintain a safe social distance between staff and clients. Performed either by; Video call over Zoom​​ Phone @ (778) 222-7363 In-House (Rare occasion)​

You can find more information on our appointment times here. Early or late arrivals are subject to a $15 fee for every 15 minute interval, this is judged on a case-by-case basis.

We are attempting to keep as much physical distance between ourselves and our pet parents as possible to do our part in making sure we all stay safe and healthy. To do so, we also ask that only ONE member of the car exits while here Upon arrival to the property, please - 1. Text (855)496-1966 2. Place the pets, their carriers, and other items onto the table provided at the front door. 4. Step back at least 6 ft, or return to your vehicle. -This would be the best time to give any last-minute notes or requirements unless provided previously via email.

We are located on a 2-acre property, in South Langley. Approximately a 5 minute drive from Campbell Valley Address will be sent within a week of first boarding services.

Yes, we do! We have the capability to pick up and drop-off your pets from your home, anywhere across the Lower Mainland. There is a flat rate of $20 per round trip.

At GWN Pet Care, we understand the importance of keeping your pets safe and comfortable while they are in our care. We never keep your dogs in a crate unless it is their personal preference. We provide plenty of space for them to run and play and make sure they are comfortable and safe. We do have crates available incase your pet is crate trained, or emergency arises.

Yes! We have a separate room we board all of the small pets in, they are always kept separate from our own, for the safety of all parties. If a small pet comes out for floor time, or for a run about in the yard the dogs are removed from the situation completely. We are located on 2 acres, so it's easy to keep them apart.

Bringing your pets cage is not necessary. If you would like to bring it, you are more than welcome to! During our peak times we will offer a discount in exchange for you bringing an enclosure. Although, this can not be gauranteed.

Yes! We have a separate room we board all of the small pets in, they are always kept separate from our own, for the safety of all parties. If a small pet comes out for floor time, or for a run about in the yard the dogs are removed from the situation completely. We are located on 2 acres, so it's easy to keep them apart.

Yes. Please supply enough veggies to last at least 2 days, we will be happy to provide them for the remainder of their stay. We have a fresh supply of herbs and vegetables from our garden!